If you used finance to buy a car, van, motorbike or campervan between 6 April 2007 and 1 November 2024, you may be entitled to compensation if your finance agreement involved unfair commission arrangements.

The FCA introduced a motor finance redress scheme in March 2026 and estimates that around £7.5 billion could be paid in compensation to affected customers.  However, parts of the scheme are currently on hold while legal challenges are considered.

If you feel you have been affected by this, you can still make a claim. Your claim will be recorded with your lender, who will assess it in line with the FCA’s rules. Where compensation is due, the lender will calculate and pay it in accordance with the applicable FCA requirements once the relevant process can proceed.

The amount you may receive will depend on the individual circumstances of your finance agreement.

There is no need to wait you can make your claim now.

Choosing us means you have a professional, experienced team of claims experts handling your claim and supporting you throughout the process.

We understand the complexities of motor finance claims and have extensive knowledge of how lenders deal with these claims. We know what information is needed, how to communicate with lenders and how to keep your claim moving.

We do the work for you. We handle communication with your lender, help gather the information needed and manage the claims process on your behalf, saving you the time and hassle of dealing with it yourself.

To date, more than 500,000 potential claims have come to us, demonstrating the trust customers place in our expertise and experience. We have also helped thousands of customers pursue claims relating to mis-sold finance.

We are FCA regulated and rated Great on Trustpilot, giving you added confidence that your claim is being handled by a professional and trustworthy team.

Our friendly and knowledgeable team is always on hand to answer your questions, explain what is happening with your claim and keep you updated throughout.

We’ll assess your circumstances and, where we believe there are grounds for a claim, we’ll work on your behalf to pursue any compensation you may be entitled to.

You do not need to use a Claims Management Company to make a claim. You can make a claim directly to your lender for free, and if you are unhappy with their response, you can take your claim to the Financial Ombudsman Service, also free of charge.

There are, however, many benefits to choosing us to handle your claim. We will manage all communication with your lender, working closely with them to manage your claim and keep you updated every step of the way and ensuring that you receive any compensation you may be entitled to. If your lender encounters any difficulties in locating your details, we will assist them to help your claim progress.

Once you register with us, you can leave the process in our hands while we manage your claim and keep you updated throughout the process.

If you are among those potentially affected, the amount of compensation you may receive will depend on the individual circumstances of your finance agreement.

The FCA currently estimates that customers who are eligible for compensation will receive around £830 per agreement on average. However, this is only an average figure, and the amount you may receive could be higher or lower depending on factors relating to your individual agreement.

Not every customer will receive the same amount, as compensation is calculated based on the individual circumstances of each agreement.

No compensation amount can be guaranteed in advance, as not all finance agreements were mis-sold.

While we can’t guarantee the outcome of your claim, you can be confident that our experienced team will carefully review your claim and assess it against the relevant criteria. We’ll handle your claim professionally and keep you informed throughout the process.

The outcome can depend on several factors, including:

• The details of your finance agreement
• Whether commission arrangements were involved and disclosed
• The information and evidence available about your agreement
• The circumstances surrounding how the finance was arranged
• Whether your agreement meets the relevant eligibility criteria
• Any time limits that may apply to your claim

We’ll keep you updated throughout the process and let you know if we need any further information from you.

The timing of any potential compensation payment will depend on your individual claim and the outcome of the current legal challenge to the FCA’s motor finance compensation scheme.

Although some parts of the scheme are currently on hold, you can still start your claim with us and get the process underway. We will continue to work on your behalf, liaise with your lender and keep your claim moving wherever possible.

As soon as compensation becomes payable, we will pursue any money you may be entitled to and make sure your claim is progressed without unnecessary delay.

The FCA currently expects compensation payments to begin in 2027, subject to the outcome of the legal process.

We’ll keep you updated throughout and will be here to help you through each stage of your claim.

Absolutely. You can submit claims for more than one vehicle if you believe you were mis-sold or affected by a finance agreement.

This can include cars, vans, motorcycles, motorhomes and other vehicles purchased using finance, such as PCP or HP agreements.

Our simple online claims process can help find and identify as many potential vehicles and claims as possible, so you don’t need to have any paperwork to hand at this stage. We’ll use the information you provide to help identify your previous finance agreements and any potential claims.

Absolutely. Our friendly, professional and experienced team of claims experts is on hand to help and answer any questions you may have about your claim.

You can contact us by phone on 01942 800000 or by email at carfinance@olton-alexander.co.uk to speak with a member of our team. We’ll explain the process, answer your questions and help you understand what happens next, so you can feel confident that your claim is in good hands.

If you have already asked another company or your lender to handle your car finance claim, don’t worry, just let us know and our friendly team can help you understand your options.

Having more than one company representing you can sometimes cause delays, duplicated work or additional fees. We’ll check your situation and explain what options are available, so you can make an informed decision about how you would like to proceed.

If you’re unsure whether you have already instructed another company, or simply want to talk things through, give our team a call on 01942 800 000. Our experienced claims experts will be happy to help and make sure you understand what happens next.

That’s fine. If you have any questions or concerns about your claim, our friendly and experienced team is always here to help. We can talk through your options with you and make sure you’re comfortable with how your claim is progressing.

You can contact us at any time by phone on 01942 800000 or by email at carfinance@olton-alexander.co.uk.We’ll be happy to answer your questions and explain what happens next.

If you do decide that you no longer want us to handle your claim, you can cancel at any time. If you cancel within the 14-day cooling-off period, there is no charge. If you cancel after this period, a charge may apply for work already carried out on your claim, at a variable rate of up to £84 inc. VAT, as set out in our Cancellation Policy.

Our priority is to make the claims process as simple and straightforward as possible, and we’re always happy to help if you’re unsure about anything.