Car Finance investigation and how consumers could have been affected.

At Olton Alexander Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN: 833941, we specialize in helping individuals who may have been mis-sold financial products, such as loans and finance agreements. We provide expert assistance in assessing whether you could be eligible for compensation. Here’s how we work:

How do I know if I could have been mis-sold a financial product?

If you’re unsure whether you’ve been mis-sold, we offer a preliminary review of your case. Simply contact us, and we’ll guide you through the process to determine if there is a potential claim and the different routes available for your specific case, we represent all consumers on a No Win No Fee basis, which simply means if we are unable to get you any form of redress (refund) back you pay absolutely nothing, on the other side our fee would only be due if you are successful and you receive an offer of redress.

What happens once I submit my information?

  1. Verification Process: After initiating your claim/complaint, you’ll receive a text message or email from us asking for a copy or screenshot of your photocard driving license or passport to verify your signature.
  2. Requesting Information: We will submit a Data Subject Access/Information Request to your finance provider to gather all relevant details about the agreement(s) you’ve had with them.
  3. Filing a Complaint: For each agreement, we will submit a formal letter of complaint to the lender. If our review confirms a mis-sale, we will seek a refund or compensation on your behalf.

What happens if I am owed compensation?

Once we have all the necessary information, and if the agreement was indeed mis-sold. We will pursue compensation vigorously to ensure you receive what you are rightfully owed. We will also aim to get you back 8% statutory interest for each year you were mis-sold to put you back into a position you would have been in if you hadn’t have been mis-sold originally.

What if my case requires further action?

In certain cases, we may refer your claim to one of our partner law firms if we believe it would be in your best interest to do so. Rest assured, you will be represented on a No Win, No Fee* basis in some cases we may receive a referral fee from the law firm for the work we have carried out up until that point.

*A success fee of 18% to 36% including VAT will be charged for each successful claim.  If you cancel your claim after the 14 day cooling off period you will be charged for any work undertaken at the rate of £60 including VAT per hour. 

What if my claim is rejected by the lender?

If your complaint is rejected and we disagree with the decision, we will escalate your case to the Financial Ombudsman Service for an independent review.

How will I be kept updated?

We will keep you informed throughout the entire process with regular email updates, ensuring that you always know the status of your claim.

Our team at Olton Alexander Limited is committed to pursuing fair outcomes and ensuring that anyone affected by financial mis-selling gets the compensation they deserve.