Olton Alexander Ltd will act on a ‘NO WIN NO FEE’ basis, and there are no administration charges or hidden fees payable. Only if an offer of redress is received, which meets the FOS guidelines will a fee be due. If in such a case, you choose to reject the offer, or you attempt to rescind after an offer has been made, then our full fee would be due and payable.
In successful cases we are entitled to receive a fee which is inclusive of Vat where applicable on any claim between £0 and £50,000+ of any refund recovered in relation to any accounts with your lenders, even if received after the initial settlement no matter if the redress was in part or whole by the way of refund of premiums, loan/arrears reduction and/or cash. The fee is calculated before any relevant tax deduction/payment which you may be liable for. This fee may be shared with introducers involved in the process.
At Olton Alexander, we prioritize our clients as our top concern, assisting numerous individuals in reclaiming what is rightfully and legally theirs if they have been a victim of mis-selling. In contrast to many other firms, we take pride in ensuring fair treatment of our customers. To alleviate the financial burden on our clients, we have aligned our fees with the FCA Guidelines on compensation refunds of up to £49,999.
What sets us apart is our commitment to delivering the utmost quality of service, drawing on years of expertise in addressing financial mis-selling issues and helping our clients claim back millions , and, most importantly, simplifying the process for our clients
Success fee charging table:
| Band | Compensation Payout | Success Fee Percentage (Plus VAT) | Maximum Success Fee in Band (Plus VAT) |
| 1 | £1-£1,499 | 30% | £420 |
| 2 | £1,500-£9,999 | 28% | £2,500 |
| 3 | £10,000-£24,999 | 25% | £5,000 |
| 4 | £25,000-£49,999 | 20% | £7,500 |
| 5 | £50,000+ | 15% | £10,000 |
Please find below examples of our fee’s, Olton Alexander work on a No Win No Fee Basis
| Lower Example | Higher Example | |||
| Band | Compensation Payout | Success Fee | Compensation Payout | Success Fee |
| 1 | £100 | £36 | £1,499 | £504 |
| 2 | £1,600 | £537.60 | £9,999 | £3,000 |
| 3 | £12,000 | £3,600 | £24,999 | £6,000 |
| 4 | £30,350 | £7,284 | £49,999 | £9,000 |
| 5 | £55,000 | £9,900 | £100,000 | £12,000 |
Example of Cost- For example, if the agreed fee is 24% inclusive of VAT where applicable and the redress, we receive for you is £1000, then the fee payable to us in successful cases would be £240 excluding VAT where applicable. Upon receipt of the redress, the fee should be paid without hesitation.
All clients have a 14-day cooling off period, however if you cancel after the 14 days Olton Alexander Limited is entitled to charge a termination Fee which would be based on the amount of work they have completed up until that point in time.
You do not need to use a claims management company to make a claim. You have the right to make a complaint to the lender directly or the relevant Ombudsman to seek redress for free. You can also seek legal advice elsewhere.
If you have any questions, please do not hesitate to contact our customer care team for more information at: customercare@oltonalexander.co.uk or alternatively you can call our team on: 01273 894 801.
Website: www.oltonalexander.co.uk
Updated: 12/06/2024